Refund Policy

Last updated: November 10, 2026

This Refund Policy applies to purchases from Touchland shipped within the United States.

30-day return window

You may request a return within 30 days after the product is delivered. The item must be unused, in its original condition, and in its original packaging. Please provide the order number or other proof of purchase.

How to start a return

Contact us before sending an item back. For an eligible return, Touchland will cover return shipping and will provide return instructions or a prepaid return label.

Damaged, missing, or incorrect items

Contact us promptly with the order number and clear photos if an item arrives damaged, incomplete, or different from what you ordered. We will review the issue and provide an appropriate resolution.

Refunds

After the returned item is received and approved, the refund will be sent to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help before shipment, but a change or cancellation cannot be guaranteed.

Contact

Email: Support@touuchlands.com
Phone: (567) 896-6096
Address: 66 George St, Charleston, SC 29424, United States