FAQ

How long does shipping take?

Processing normally takes 1–2 business days. Standard Shipping normally takes another 4–6 business days after shipment. Weekends and U.S. federal holidays are not business days.

How do I track an order?

Tracking information is sent to the order email after shipment.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help before shipment, but a change or cancellation cannot be guaranteed.

Can I return an item?

You may request a return within 30 days after delivery. The item must be unused, in its original condition, and in its original packaging. See the Refund Policy.

When will I receive a refund?

After an eligible return is received and approved, the refund is sent to the original payment method within 10 business days. Your bank or payment provider may need additional posting time.

What if an item is damaged, missing, or incorrect?

Contact us with the order number and clear photos. We will review the issue and provide the next step.

Which payment methods are accepted?

The payment methods actually enabled for the store appear on the final checkout page.

How can I contact you?

Email: Support@touuchlands.com
Phone: (567) 896-6096
Address: 66 George St, Charleston, SC 29424, United States